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Now Hiring: Family Service Associate

Job Description

Position Name: Family Service Associate

Title of Immediate Supervisor: Sales Manager

Job Summary

The position will assist families in the pre-planning and funding of funerals through the purchase of a life insurance policy or utilizing other funding methods available through the company. They may also assist families in purchasing memorial property and merchandise. All of this is done before the need arises. This individual is responsible for providing prompt, courteous and knowledgeable service to our client families.

Essential Job Duties and Responsibilities

1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.

2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.

3. Remain up-to-date on Paycom reading as assigned.

4. Responsible for the sales and services either in a client family’s home, or in the funeral home or cemetery office.

5. Responsible for developing and following up on leads, either self-generated or received from other reliable, company-approved sources.

6. Organize and conduct public seminars in concert with delivery of aftercare services. Also, convert generated leads from these programs to preneed sales.

7. Assist in the development of after-care and seminar resources for funeral home and community.

8. Must meet minimum monthly sales targets.

9. While the main emphasis of this position is the selling of pre-need products and services, you must be available during specified office hours to handle walk-in and immediate need clients.

10. Must remain well informed and educated on the benefits of pre-arrangement and possess the ability to pass this information on to client families.

11. Must be able to utilize tools given to generate sales, procure leads to increase sales, and close a sale.

12. Must develop positive relationships with all funeral home and cemetery managers and associates.

13. Must develop positive relationships with local churches, nursing homes, hospitals and hospice providers.

14. Must possess the necessary licensure or other certification to meet local or state legal requirements and must be licensed with the insurance company used by our company to underwrite our policies.

15. Must possess knowledge of the funeral rites, ceremonies and customs associated with various religions, always confirming the information with the clergy at the time the service is pre-arranged.

16. Must be very knowledgeable of general price lists, casket price lists and merchandise price lists for funeral homes and cemeteries and be able to answer all questions concerning prices and merchandise within the requirements of the Federal Trade Commission (FTC) rules.

17. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter off the grounds and general straightening up.

The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.

Educational, Licensure and Skill Requirements

• High school diploma or equivalency, prefer associates degree in related field.

• Minimum of one year of similar or related experience.

• Basic office skills including computer skills and knowledge

• Good people skills with ability to relate to a wide range of people

• Attention to detail with effective written and verbal communication skills

• Ability to manage time effectively in order to organize and prioritize work load.

• Ability to work under time constraints and conform with established schedules and deadlines.

• Must be a licensed insurance agent or have the ability to acquire license by the state as well as licensed agent for the insurance company used by the company.

• Licensed Funeral Director in states that require such.

• Possess a valid Drivers’ License and meet the driving performance standards as determined by management. MVR’s may be reviewed annually for compliance.

Essential Physical Responsibilities

• Ability to travel by standard methods of transportation.

• Must be able to bend, stoop and lift laptop computers, projectors, displays and printed materials.

• Must be free from judgment-impairing conditions, disease or addictions, or those, which impair ability to interact with employees, management or the public.

11 Sep, 2024
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11 Sep, 2024
The subjects of loss and grief are worthy of deep discussion. As thinking, feeling beings, we’re aware of the inevitability of losing something or somebody we love. But internalizing that knowledge and really accepting that grief will be a part of our lives is a challenge. Thinking about the end of our own lives is an even greater challenge. Rather than write about these subjects this week, we’d like to share with you some TED Talk videos that have inspired us to think about death and loss in new ways and begin to understand the necessity of grieving. We hope you find inspiration here, too. Peter Saul - Let’s talk about dying Saul makes a fantastic case for thinking about, discussing, and taking ownership of the end of your life. As an intensive-care doctor who has witnessed the last moments of hundreds of patients, his message urges us to “occupy death,” and make the tough decisions about where and how we want to die. Dr. Geoff Warburton - The Adventure of grief Warburton, a psychologist and author, speaks to the idea that feelings of grief can be embraced as part of the adventure of living. He insists that our deepest, darkest emotions must be felt deeply in order to access the full range of emotions that make life worth living. Amanda Bennett - We need a heroic narrative for death By recounting the story of her husband’s death, Bennett explains how humans can reach a point of unwavering hope – which can also be considered denial – when a loved one is ill. Because death is so often seen as defeat, she makes a case for lifting up death as heroic and reflective of the glory and beauty of life. Alison Killing - There’s a better way to die, and architecture can help “Where we die is a key part of how we die.” Alison Killing approaches the subject of death from a unique perspective, examining the locations and buildings that play a part in how we experience the end of our lives. Kelli Swazey - Life that doesn’t end with death Anthropologist Swazey speaks about the culture of Tana Toraja, where the death of a loved one is a social experience involving celebration and rituals that develop over time. Under such circumstances, death becomes a part of the human story, and it can be considered beautiful.
11 Sep, 2024
“We travel, initially, to lose ourselves; and we travel, next to find ourselves.” – Pico Iyer
11 Sep, 2024
When it comes to planning a funeral, many people have questions about what it entails and how to go about it. Preplanning a funeral can bring peace of mind to you and your loved ones, ensuring that your wishes are respected and making the process easier for your family during a difficult time. Here are some frequently asked questions about preplanning a funeral: What is funeral preplanning? Funeral preplanning involves making arrangements for your own funeral in advance. This includes deciding on various elements such as the type of service, burial or cremation preferences, and other specific details. Preplanning ensures that your wishes are documented and followed, and it can also alleviate some of the emotional and financial burden on your loved ones. Why should I preplan my funeral? Preplanning offers several benefits: Control and personalization: You can ensure that your funeral reflects your personal preferences and values. Financial relief: Preplanning can help lock in today's prices for future services, potentially saving money. Peace of mind: Knowing that your arrangements are in place can bring comfort to you and your family. Reducing stress for loved ones: Your family won’t have to make difficult decisions during a time of grief. What details should I consider when preplanning a funeral? When preplanning, consider the following aspects: Type of service: Decide on what kind of service you want to have. Burial or cremation: Choose whether you want to be buried or cremated and select a cemetery plot or urn if applicable. Funeral home: Select a funeral home and discuss your plans with them. Service specifics: Plan details such as readings, music, and who will officiate. Personal touches: Include any personal preferences like flower arrangements, special mementos, or attire. Financial arrangements: Set aside funds or take out a funeral insurance policy to cover costs. Can I change my plans later? Yes, preplanning is flexible. You can update your plans as your preferences or circumstances change. It’s important to keep your plans updated and communicate any changes to your family and the funeral home. How do I ensure my family knows about my preplanning? After preplanning, inform your family about your decisions and where the documents are stored. This can be in the form of a written document, a pre-need contract with a funeral home, or even a discussion with your loved ones. Keeping them informed will ensure they can easily access and follow your wishes when the time comes. How do I start the preplanning process? To start preplanning your funeral you can sign up to receive one of our free helpful planning guides and reach out to our chapel to schedule a consultation.
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